Help Guide / FAQs

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Getting Started

01As an attendee, is there a guide I can refer to?

Please download the FAQ guide here.

02How do I create an ITAP Connected account?

For first time users:

Please click the Sign Up button from the navigation bar to sign up for an account.

For users that have signed up on ITAP website via GEVME:

You will receive your log in credentials for ITAP Connected via your registered email. Once you have received your credentials, go to https://itap-connected.com to log in to your account.

03How do I upgrade my account from a Trade Visitor to Premium Delegate?

You may upgrade your account from the Onboarding page https://itap-connected.com by clicking on the Premium Delegate pricing plan.

Alternatively, if you are browsing Premium content on the platform with a Trade Visitor account; you will see a pop-up asking you to upgrade your account.

04What is the difference between a Trade Visitor and Premium Delegate?

ITAP Connected has two pricing plans available: Trade Visitor and Premium Delegate.

Trade Visitor account holders:

  • Conference access to Germany Singapore Business Forum Connect and ITAP Sectors Leaders Forum only
  • Business Matching Account (Up to 3 meetings per accounts)
  • Full access to Exhibition Showcases | On Demand Knowledgebase | Digital Sandboxes | Gateway to 4.0 |Networking Opportunities | Collaboration & Robotics Lab

To upgrade your account to premium, please click on this link to proceed to purchase your ITAP Connected Premium Delegate pass

Premium Delegate account holders:

  • Full access to All conference tracks (Future of Manufacturing Summit / Global Additive Manufacturing Summit / Standards Forum / Germany Singapore Business Forum Connect / Sector Leaders Forum)
  • Option to add-on Physical Attendance for Physical Bolt-on
  • Unlocked Business Matching Account. (Up to 80 meetings per account)
  • Full access to Exhibition Showcases | On Demand Knowledgebase | Digital Sandboxes | Gateway to 4.0 |Networking Opportunities | Collaboration & Robotics Lab

05What is the Learning Journey?

The learning journey is a specially curated route of discovery. Made up of several pit stops, we encourage everyone to visit to get on track with Industry 4.0.

Managing your account

01How do I cancel my account/unsubscribe?

Please email us at helpdesk@itap-connected.com and we will get back to you within 3 working days.

02How do I edit my profile?

To edit your profile, click on your profile picture located at the top right of your navigation bar.

Click on the "Edit/View Profile Card" under the dropdown menu. Edit your profile accordingly.

03How do I cancel my account/unsubscribe?

English is the default language available.

04How can I change my password?

  • Log in to your ITAP Connected account, click on the Profile avatar from the navigation bar
  • Select 'My Account Settings
  • Under 'Security', click 'Change'
  • Enter your current password and a new password. Click 'Save'
  • You will be logged out of your account once you change your password. Please log back in with your new password to continue enjoying ITAP Connected

Technical Support

01I have not received my login details, what should I do?

You can reach out to our customer service representative here . A representative will be in touch with you within 3 working days.

Alternatively, during the event days (20-22 Oct 2020). you can reach out to our chat agents using the chat bot on the platform.

02I have trouble accessing my account event with the login details, what should I do?

You can reach out to our customer service representative here . A representative will be in touch with you within 3 working days.

Alternatively, during the event days (20-22 Oct 2020). you can reach out to our chat agents using the chat bot on the platform.

03Why is the video not loading?

Here's what you can do to resolve the issue:

  • Check your internet connection.
  • Visit a different website to see if it loads
  • Check your connection settings
  • Reset the router or contact your Internet Service Provider for help
  • Turn on JavaScript
  • Go into Chrome's Settings to check if you enabled JavaScript
  • Click on 'Advanced', then select 'Site settings' under 'Privacy and Security' and enable 'Allowed' for JavaScript
  • Try a different web browser - Chrome, Safari, Firefox, Microsoft Edge etc.
  • Clear your browser cache and refresh
  • If you're still facing issues with the video player, do not hesitate to contact us at helpdesk@itap-connected.com

Events

01How do I find the list of events happening?

From the navigation bar, select the 'Attend' tab, you may select the following to access the different events happening.

  • Happening This Week
  • Up Next
  • Just Over

You may also search for sessions by using the search on the navigation bar or clicking the 'Search All' from the 'Attend tab

02How do I set a reminder to a particular session?

When browsing ITAP connected, you may save sessions you are interested in by clicking on the calendar icon and adding it to your Agenda.

From your Agenda that can be accessed from the navigation bar, you can activate the notifications by clicking on the bell icon for the session.

When a notification for session is activated, these are the notifications you will receive:

  • 15 minutes prior to the commencement of the session, you will receive a notifcation to let you know that the session is starting.
  • You will also be notified when the session goes live.

03What if I miss a session?

You may search for the session using the search from the navigation bar or the Search All page under the Attend tab.

Alternatively, you may watch the session you have missed by viewing it directly from the conference track page.

04Why are there some sessions missing?

Due to restrictions from the exhibitors and speakers, some sessions would not be made available in the library after the live stream ends.

If you would like to enquire about a particular session, please contact our help desk

05I want to connect with a speaker after tuning in to their live session, how do I get in touch with them?

There are three ways to get in touch with the speaker:

  • In the live session page, by clicking the 'Speakers' tab, you can see a list of speakers from the conference track. By clicking on the connect button, you can send a message request to the speaker.
  • By going to the conference track page of that session, under the 'Connect with these speakers' section, you may see the list of speakers you can connect with. By clicking on the connect button, you can send a message request to the speaker.
  • Click 'Network' tab and navigate to the attendee directory page. In the search bar enter the speaker you are looking for. The speaker will show up in the search results. You can click the connect button to send a message request to the speaker.

Knowledge On-Demand

01What videos are there on the Knowledge On-Demand?

We have full length sessions of ITAP's keynotes, sandboxes, and quality lectures from renowned speakers. Past interviews with the speakers and exhibitors will also be available for your viewing.

Videos from exhibitors, sponsors and ITAP partners can also be found here

02What articles are there on Knowledge On-Demand?

We have industry updates and trends, press releases and announcements. All articles from exhibitors, sponsors and ITAP partners can also be found here.

03How do I turn the video captions on or off?

There is a small "CC" icon on the bottom bar of the video player. Click to turn on/off the captions.

Showcase

01As an exhibitor, is there a guide I can refer to?

Please download the FAQ guide here

02Where can I find the Sponsors and Exhibitors Showcases?

  • Log in to your ITAP Connected account
  • Go to 'Showcase' tab, select 'Sponsors and Exhibitor' in the menu
  • You will land on the directory of Sponsors and Exhibitors, where you can browse and search for Sponsors and Exhibitors you are looking for

03Where can I find Events organised by the Exhibitors?

  • Log in to your ITAP Connected account
  • Go to 'Showcase' tab, select 'Sponsors and Exhibitor' in the menu
  • You will land on the directory of Sponsors and Exhibitors, scroll to the section 'Product Demos'. You will find all the events organised by Exhibitors in that section.

04Are there digital brochures or collaterals?

Yes, if the showcase owner have uploaded materials, you may download the relevant materials under the 'Product/Services' section of the showcase.

05How do I contact the exhibitor?

  • Go to the showcase page of the exhibitor you wish to contact
  • Browse to the "Speak with a Representative" section
  • Select the Sales Representative of your choice and connect with them by clicking on 'Chat Now' or 'Schedule a Meeting' button.
  • Alternatively, you may click the 'Schedule a meeting' button on the showcase and select a timeslot to meet the exhibitor.

06I am exhibiting at ITAP Connected 2020. How do I connect with delegates and visitors?

Delegates and Visitors browsing the platform who are interested to connect with you may schedule meetings with you by:

  • Selecting a representation from the 'Speak with a Representative' section on your showcase page
  • Searching and connecting with you on the Attendee Directory page

If the user chooses to chat with you:

  • When the delegate or visitor selects 'Chat Now', they will be able to send you a message to connect on the platform via the in-platform messaging system
  • When you receive a message request, you will be notified via your registered email address and a notification on the platform.

If the user chooses to chat with you:

  • Whenthe delegate or visitor selects 'Schedule a Meeting', the user will be redirected to Jublia to arrange business meetings with you
  • You will be notified and you may accept the interest to connect via the platform.

07I am exhibiting at ITAP Connected 2020. How do I update my exhibitor listing?

You may do so via the backoffice under Manage my Showcase. Instructions on how to update your listing should have been sent to you separately.

If you face any issues, kindly contact amira.sukar@singex.com .

08Can I access content/community/network functions as an exhibitor?

Yes you can. Exhibitors have access to the Premium Digital entitlements. Entitlements are as follows:

  • Full access to All conference tracks (Future of Manufacturing Summit / Global Additive Manufacturing Summit / Standards Forum / Germany Singapore Business Forum Connect / Sector Leaders Forum)
  • Option to add-on Physical Attendance for Physical Bolt-on
  • Unlocked Business Matching Account. (Up to 80 meetings per account)
  • Full access to Exhibition Showcases | On Demand Knowledgebase | Digital Sandboxes | Gateway to 4.0 |Networking Opportunities | Collaboration & Robotics Lab

Business Matching Meetings

01How does the Jublia platform work?

The app helps to recommend likeminded professional to connect and allows you to connect via pre-scheduled video call during the event days.

02How do you choose the people to recommend to me?

Recommendations are done through our AI engine, based on the preference you have indicated for each attribute during your first login.

You can choose to edit the your attribute preference under the 'For You' tab.

03How do I find search for people to connect with?

Click on "Meet" on the navigation bar. Use the search bar at the top of the app to do a search. Search using keywords or use the search filters available (eg....)

04How do I schedule a meeting?

To schedule with individual attendees: Click on the "Schedule a Meeting: button available on each user's profile.

05Can I choose a different timing for the meeting other than what is listed?

No. The platform is set to support structured meetings during the event timing of 10am to 6pm. Each meeting slot is 30 minutes.

06Is there a time-limit for each scheduled meeting?

Each meeting scheduled with video call is set to 30 minutes maximum. This is to help ensure introductory meetings are conducted effectively and maximise the number of connections you make during the event, Thereafter, you will only be able to continue the conversation via the chat function.

07How do I edit my schedules or time availability?

Click 'My Schedule' on the navigation bar. It is located at the bottom right of the app. You will be able to edit the different time slots.

08Will I receive a reminder before each scheduled meeting?

You can receive a reminder via your preferred notification channel 15mins before each meeting. To setup, click on "My Schedule" on the navigation bar. You will be able to edit the channel.

09How do I know that my meeting has been rescheduled/cancelled?

You would be able to receive notifications on the reschedule/cancellation via email.

10Can I start my meeting before the scheduled time?

No. The video call function will only be enabled at the scheduled timeslot. You will have to re-schedule the meeting timeslot under the 'My Schedule' on the navigation bar.

11What happens if my meeting overruns?

The video call function is only available during the fixed timeslot, e.g. 10 – 10.30am (30mins). There is a countdown timer during the session and it will end automatically. This is to prevent overlaps with the next scheduled call, if any.

Once you have had a video call with a user, you will not be able to re-schedule another call. Instead, you may continue the conversation through the chat function.

12I missed my meeting. Can I still reschedule it?

Yes, you can reschedule it to a time slot during the event dates when both parties are available.

13How do I unsent a meeting request?

Under the 'Sent' tab, click the 'Request sent' button that is on the person's contact card. Select 'Remove request' to cancel the meeting request.

14Can I enter a different reasoning for declining a meeting?

Yes. You can do so by clicking 'My Schedule', click 'Cancel' button on the person's profile, and select a reason from the dropdown list.

15How do I know if my meeting requests were sent successfully?

All your sent meeting requests will be reflected under the 'Sent' tab.

16How do I delete chat?

You can delete a chat simply by deleting the meeting with the user.

17How do I report a user?

There will be a 5 rating system when a meeting ends and the option to write a note to review the user.

18How do I submit feedback?

To rate your connections, there will be a 5 rating system when a meeting ends and the option to write a note to review the user.

To leave general feedback, you may click on 'FAQ' and select 'Ask'.

19How can I arrange meeting before or after event days?

You can email your request to chloe@singex.com and the concierge team will get back to you shortly.

Network

01How can I connect with others?

  • Log in to your ITAP Connected account
  • Click on the 'Network' tab and navigate to the Attendee Directory. From the Attendee Directory, you can see a list of recommended people you should connect with. You may also search and filter to find others you would like to connect with.

Community

01How does the community platform work?

Interchange is Asia's premier community platform for cross-boundary learning, sharing, networking and collaboration. Connect with thought leaders, innovators and practitioners in a dedicated collaboration space where you can pose a challenge, discuss current trends, or propose a concept with direct feedback from the ground up. At Interchange, you can:

  • Discuss everything related to Industry 4.0 and business in dedicated Connector Groups
  • Solve REAL industry challenges in Spring Projects
  • Participate in exclusive Community Activities

02How do I receive notifications when someone commented on the same discussion that I joined?

You can discuss the relevant topics within 4 Connector Groups:

  • Industry 4.0 and Business Development for all commercial matters
  • Industry 4.0 and Business Transformation for leadership-related topics
  • Industry 4.0 and Factory Management for operational topics
  • Industry 4.0 and Learning Corner to deepen the knowledge and connect with other learners

Just choose one of the groups, click on JOIN and get involved.

03How does the community platform work?

You will be notified for any activity on Interchange via the notifications panel (the bell icon located at the top right of your user panel). Simply click on it to open up the menu bar to browse all of your notifications. Should you not wish to be notified, you may choose to turn off all notification settings on the ITAP platform.

04How do I create a discussion thread in the group?

You can create a new discussion thread by publishing a post with text, video, links and pictures in the relevant discussion group.

  • Click on the tab Connector Groups.
  • Click on the preferred group.
  • Click on "Join GROUP"
  • Scroll down and type the post message below. Upload any article, url if needed.
  • Add relevant tags (#tag name)
  • Click on the button "POST"

05Can I tag someone in my post or comment?

Yes, you can. Type "@" and start typing the Interchange user's name in your post or comment. Select the tag when it appears.

06Can I insert attachments in my post or comment?

Yes, definitely. Learn about the icons and create awe-inspiring contents to impact the community.

  • 'Infinity' Icon : To insert a URL on a word/phase
  • 'Picture' Icon : To insert pictures
  • 'Play' Icon : To insert a video
  • 'Paperclip' : To attach files (e.g. document)

All attachments must not exceed 50MB. Happy posting!

07How do I delete my post or comment?

To delete your post or comment, simply click on the bin symbol in the TOP right hand corner of the post or comment.

08How do I edit my post or comment?

To delete your post or comment, simply click on the pen symbol in the TOP right hand corner of the post or comment.

09Someone has posted an inappropriate comment in the group or discussion thread.

If there are any inappropriate posts, comments or content posted in the group or discussion thread, do report this matter to Interchange.

Click on the flag symbol located at the bottom of the post or comment

10How do I leave a group?

Go to the group page. Enter the Connector Group. Click on the button on the right hand side "Leave Group".

11Can I post / comment anonymously?

No, there is no function to post anonymously. Interchange strives to be a trusted and friendly environment of encouragement, empowerment and support where users take responsibility and ownership of the content that they post. It's also nice to know who you've been chatting with!

12How do I filter for relevant groups or discussions?

Find relevant groups: Go to the tab Connector Groups. Select one of the tags on the left hand side. Choose the preferred group.

Find relevant discussions: Within each respective Connector Group page, you can select relevant filter tags listed on the left hand side. The page will display the relevant posts.

13Can I search for a user on the community platform?

While there is no search function available, you may view the full list of members in each Connector Group by clicking on the member list.

14How do I view other users' profile

Simply click on their Profile Image or Name from any Connector Group member list, or on any post or comment that the user has published.

Policy, Privacy and Security

01How is my data protected?

The Provider is committed to ensuring the user's privacy is protected. Any information by which you can be identified when using the website will only be used in accordance with our privacy policy.

The Provider may gather information to understand user needs and/or for the following reasons:

  • To send emails about press releases and announcements using the email address provided by the User when subscribing to our newsletter.
  • To analyse web traffic and data to improve user experience.

The Provider does not sell, distribute or lease user information to third parties unless required by law.

The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

02Where can I find the Data Privacy Policy and Terms & Conditions?

You can view the Data Privacy Policy and Terms & Conditions here.

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